Leadership Style

Delegation as a Leadership Style Your leadership style is situational. Your leadership style depends on the task, the team or individual’s capabilities and knowledge, the time and tools available and the results desired. As a supervisor, manager or team leader, you make daily decisions about the appropriate leadership style to employ in each work situation. […]

The History of Lean Planning

The History of Lean Planning Lean Planning is a concept that we introduced back in 2012 as an evolution in business planning. The traditional business plan just wasn’t fitting the needs of modern, fast moving companies and it was time to bring more of a scientific approach to business planning. There’s nothing wrong with planning, […]

Customer Retention

5 Steps to Improving Customer Retention When your business is just starting out, acquiring new customers has to be your primary concern. But once you get beyond the initial stages, the key to real growth is not so much getting new customers, but customer retention. Many small businesses are falling short when it comes to […]